Terms & Conditions

TERMS AND CONDITIONS

Effective Date: September 17, 2026

These Terms and Conditions apply to transportation services requested from or provided by Poulard & Son LLC. By submitting a booking request, accepting an invoice, making a payment, or using our services, you acknowledge and agree to these terms

BOOKING REQUESTS AND CONFIRMATION

Submitting a booking request does not guarantee service. A reservation is confirmed only after Poulard & Son LLC reviews the request, confirms availability, provides the final price and payment instructions, and sends written confirmation.

Customers must provide accurate contact, pickup, destination, passenger, luggage, flight, and scheduling information. Poulard & Son LLC is not responsible for problems caused by incomplete or inaccurate information provided by the customer.

PRICING AND PAYMENT

Prices displayed on our website are starting rates and are not final quotes. Final pricing may depend on the pickup and destination, distance, requested time, trip duration, additional stops, tolls, parking, waiting time, vehicle requirements, late-night service, and special requests.

Submitting a transportation request does not confirm a reservation. Any $0.00 shown on your request confirmation is not your trip price or an offer of free transportation. We will email you a personalized quote after reviewing your trip details.

Current starting rates and minimums:

· Airport Transportation: Starting at $100 one way

· Point-to-Point Transportation: Starting at $100 one way

· Event Transportation: Starting at $110 one way or $220 round trip

· Hourly Chauffeur: $100 per hour with a 3-hour minimum

· Corporate Transportation: $125 per hour with a 3- hour minimum

· Wedding Transportation: Starting at $125 per hour with 4-hour minimum ($500 minimum)

After you accept your quote, we'll send an invoice. The required payment or deposit must be received by the deadline stated on the invoice. Your reservation is confirmed only after we receive the required payment and send written confirmation. if payment is not received by the deadline, the requested date and time may be released.

For same-day requests, payment is due within 30 minutes of receiving the invoice. If pickup is less than two hours away, payment is due immediately. Same-day rides are subject to driver availability and are confirmed only after payment is received and written confirmation is sent.

Promotional discounts are subject to the eligibility and limits stated with each offer and will

be shown in the final quote before payment.

Wedding Celebration Offer: Receive $25 off Wedding Transportation reservations of four hours or more. One discount per reservation. Cannot be combined with other promotions. Must be booked by December 31, 2026; the wedding may take place later. Subject to availability.

CANCELLATIONS AND REFUNDS

Unless otherwise stated in writing:

• More than 24 hours before pickup: No cancellation fee and any eligible payment will be refunded.

• Between 12 and 24 hours before pickup (excluding airport transportation): A cancellation fee equal 50% of the reservation total applies. As a one-time courtesy, the amount retained may be applied as a credit toward one rescheduled ride completed within 30 days, subject to availability.

• Less than 12 hours before pickup: A cancellation fee equal to 100% of the reservation total applies.

• No-shows: A fee equal to 100% of the reservation total applies.

• Airport transportation: Cancellations made less than 24 hours before pickup are charged 100% of the reservation total.

Refunds, when applicable, will be returned using the original payment method whenever reasonably possible. Processing times may depend on the payment provider or financial institution.

WAITING TIME AND NO-SHOWS

Customers receive a 15-minute grace period after the scheduled pickup time. After the grace period, a waiting fee of $1 per minute may apply.

Customers should contact Poulard & Son LLC immediately if they expect to be late. Extended waiting is subject to chauffeur availability. If the customer has not arrived and cannot be reached within 30 minutes after the scheduled pickup time, the chauffeur may depart and the reservation may be treated as a no-show.

For airport pickups, timing may be adjusted based on monitored flight status when accurate flight information is provided.

CHANGES TO A RESERVATION

Requests to change the pickup time, destination, number of stops, trip duration, passenger count, luggage amount, or other reservation details are subject to availability and approval by Poulard & Son LLC.

Approved changes may increase the final price. A chauffeur may be unable to accommodate an unapproved change if it affects safety, vehicle capacity, scheduling, or another reservation.

VEHICLES AND CHAUFFEURS

Vehicle and chauffeur assignments depend on availability and the needs of the reservation. Transportation may be provided in the Chevrolet Suburban shown on our website or another suitable vehicle operated by Poulard & Son LLC or a qualified affiliated chauffeur.

All assigned chauffeurs must maintain the licensing and insurance required for the services they provide. A particular vehicle or chauffeur is not guaranteed unless confirmed in writing.

PASSENGERS AND LUGGAGE

Customers must provide the correct number of passengers and the number and size of all bags when booking. Transportation is subject to safe seating, seat-belt availability, and luggage capacity.

Oversized or excessive luggage may require a larger or additional vehicle and may increase the final price. A chauffeur may refuse to transport more passengers or luggage than the assigned vehicle can safely and legally accommodate.

CHILD SAFETY SEATS

Unless confirmed in writing, Poulard & Son LLC does not provide or install child safety seats. The customer is responsible for providing and properly installing any child safety seat or restraint required for the passenger.

Transportation may be refused or delayed if a legally required or appropriate child restraint is unavailable or cannot be safely installed.

CUSTOMER CONDUCT AND VEHICLE CARE

Smoking and vaping are prohibited inside vehicles. Passengers may not engage in unlawful, threatening, abusive, dangerous, or disruptive conduct.

The chauffeur may refuse or end service when reasonably necessary to protect the safety of passengers, the chauffeur, the vehicle, or the public. Customers are responsible for reasonable cleaning or repair costs resulting from passenger-caused spills, smoking, vomiting, stains, excessive mess, or damage.

Cleaning or damage charges may be assessed after service when the issue could not reasonably be determined in advance.

ADDITIONAL CHARGES

Additional charges may apply for tolls, parking, additional stops, waiting time, late-night service, extended service, requested reservation changes, cleaning, damage, or other costs connected to the trip.

Whenever reasonably possible, additional charges will be communicated before service or as soon as they become known.

DELAYS AND EVENTS BEYOND OUR CONTROL

Poulard & Son LLC makes reasonable efforts to provide timely service. However, exact pickup and arrival times cannot be guaranteed when delays result from traffic, weather, road closures, accidents, mechanical problems, flight changes, government actions, emergencies, unsafe conditions, or other circumstances beyond reasonable control.

Customers should allow sufficient travel time for flights, appointments, events, and other time-sensitive plans. Poulard & Son LLC will make reasonable efforts to communicate significant delays and arrange an appropriate solution when possible.

PERSONAL PROPERTY

Customers are responsible for their personal belongings. Poulard & Son LLC is not responsible for items left in a vehicle, although reasonable efforts will be made to locate and return reported lost property.

The customer may be responsible for reasonable delivery or shipping costs associated with returning an item.

SERVICE REFUSAL OR TERMINATION

Poulard & Son LLC may refuse, suspend, or terminate service when:

• The requested transportation would be unsafe or unlawful;

• The number of passengers or amount of luggage exceeds safe vehicle capacity;

• A passenger behaves in a threatening, abusive, dangerous, or excessively disruptive manner;

• Required payment has not been received;

• The customer provides materially inaccurate booking information; or

• Circumstances beyond reasonable control prevent safe completion of the service.

Refund eligibility will depend on the reason service was refused or terminated and the amount of service already provided.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Poulard & Son LLC will not be responsible for indirect, incidental, special, or consequential losses resulting from delays, missed flights, missed appointments, missed events, or circumstances beyond reasonable control.

Nothing in these Terms and Conditions excludes or limits any responsibility that cannot legally be excluded or limited.

WEBSITE INFORMATION

Poulard & Son LLC makes reasonable efforts to keep website information accurate and current. Website descriptions, photographs, availability, and starting prices may change. Images are illustrative and do not guarantee a particular vehicle, chauffeur, or service configuration.

PRIVACY

Personal information submitted through the website or booking process will be handled according to the Poulard & Son LLC Privacy Policy.

CHANGES TO THESE TERMS

Poulard & Son LLC may update these Terms and Conditions when business practices, services, or legal requirements change. The version in effect when a reservation is confirmed will generally apply to that reservation unless a change is required by law or agreed to in writing.

GOVERNING LAW

These Terms and Conditions are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

CUSTOMER REVIEWS

Poulard & Son LLC welcomes voluntary. honest reviews based on customers' actual experiences. Reviews submitted through our website may be displayed publicly with the reviewer's chosen display name. Please do not include private information about yourself or others.

We may remove spam, fake reviews, threats, harassment, or content containing private information. We will not remove reviews simply because they are negative or critical.

CONTACT US

Questions concerning these Terms and Conditions may be submitted through the contact information or contact form available at: