Chauffeur Service FAQs

What pricing options do you offer?

We offer point-to-point and hourly pricing. Prices shown on our website are starting rates and are not final quotes. The final price is determined after reviewing the pickup and destination, distance, requested time, trip duration, additional stops, tolls, parking, and any special requests. You will receive the final price before payment is required.

How far in advance should I book?

For the best availability, we recommend booking 24–48 hours in advance. Weddings, special events, and extended chauffeur services should be reserved as early as possible. Same‑day requests may be accommodated based on availability.

What is your cancellation policy?

More than 24 hours before pickup: No cancellation fee; eligible payments will be refunded.

12–24 hours before pickup (excluding airport transportation): A cancellation fee of 50% of the reservation total applies. As a one-time courtesy, the amount retained may be used toward one rescheduled ride completed within 30 days, subject to availability.

Less than 12 hours before pickup: A cancellation fee of 100% of the reservation total applies.

No-shows: 100% of the reservation total applies.

Airport transportation: Cancellations made less than 24 hours before pickup are charged 100% of the reservation total.

What is your waiting-time policy?

Customers receive a 15-minute grace period after the scheduled pickup time. After the grace period, a waiting fee of $1 per minute may apply. Please contact us immediately if you expect to be late. Extended waiting is subject to chauffeur availability. If the customer has not arrived and cannot be reached within 30 minutes after the scheduled pickup time, the chauffeur may depart and the reservation may be treated as a no-show under our cancellation policy. For airport pickups, timing may be adjusted based on monitored flight status when accurate flight information is provided.

When is payment due?

After you accept your quote, we'll send an invoice with a payment due date and time. For same-day requests, payment is due within 30 minutes of receiving the invoice. If pickup is less than two hours away, payment is due immediately. Your ride is confirmed only after we receive payment and email your reservation confirmation.

Private Chauffeur Service FAQs

What areas do you serve?

Are there any additional fees, including for airport or late-night transportation?

Poulard and Son LLC provides professional chauffeur and private transportation services throughout Chicago and the surrounding suburbs. We also offer transportation to and from O’Hare and Midway airports. Longer‑distance service may be available upon request.

Additional charges may apply for tolls, parking, additional stops, late-night service, or changes to the original reservation. Customers are responsible for reasonable cleaning or repair costs resulting from passenger-caused spills, smoking, vomiting, stains, or damage. Whenever possible, fees will be communicated in advance; cleaning or damage charges may be assessed after service.

Can I schedule a round trip?

Yes. Round-trip transportation can be arranged when booking. Please provide your pickup and return details so we can confirm availability and pricing.

How many passengers and how much luggage can you accommodate?

Capacity depends on the vehicle assigned to your reservation. Please provide the exact number of passengers and the number and size of all bags when booking. Service is subject to safe seating and luggage capacity. Oversized or excessive luggage may require a larger or additional vehicle and may increase the final price.

Will I always receive the vehicle shown on the website?

Vehicle assignments depend on availability and the needs of your reservation. Your ride may be provided in the Chevrolet Suburban shown on our website or another suitable vehicle operated by Poulard & Son LLC or a qualified affiliated chauffeur. All assigned chauffeurs must maintain the required licensing and insurance. A specific vehicle or chauffeur is not guaranteed unless confirmed in writing.

How do I request a ride?

Choose a service on our Request Online page and submit your preferred date, pickup time, pickup and drop-off locations, and trip details. We'll review availability and send you a personalized quote.

After you accept the quote, we'll send an invoice. Your ride is confirmed only after we receive the required payment and send written confirmation. Submitting a request does not confirm a reservation.

Do you accept same-day requests?

Yes, same-day rides may be available. Please call the phone number listed on our website for urgent requests so we can check availability and discuss your trip.

We'll provide a quote and, after you accept it, send an invoice. Payment is due within 30 minutes of receiving the invoice, or immediately if pickup is less than two hours away. Your ride is confirmed only after we receive payment and send written confirmation.

Policy FAQs

Can I request a specific pickup time?

Yes. You can request your preferred pickup time when booking. We recommend allowing enough time for traffic, airport check-in, or other scheduled events. All pickup times are subject to availability and confirmation.

Do you offer early-morning and late-night transportation?

Yes. Early-morning and late-night rides are available by reservation, subject to availability. We recommend booking as far in advance as possible. Additional charges may apply depending on the requested time, distance, and trip requirements, and all pricing will be included in your final quote.

How will I know when my chauffeur has arrived?

We aim to arrive 10-15 minutes before your scheduled pickup time. Your chauffeur will contact you by text or phone when approaching and again upon arrival at the designated pickup location. Please keep your phone nearby. Your 15-minute grace period beings at your scheduled pickup time, even if your a chauffeur arrives early.

Can I make changes to my reservation after booking?

Yes. Please contact us as soon as possible to request a change. Changes to the pickup time, destination, number of stops, trip duration, or other ride details are subject to availability and may increase the final price. All changes must be approved by Poulard & Son LLC. A chauffeur may be unable to accommodate an unapproved change if it interferes with another reservation.